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Privacy & Operations
We treat your data the same way we treat production infrastructure: with least privilege logic, strict boundaries, and an aversion to unnecessary complexity. Here is exactly what we collect, why we need it, and how we protect it.
The Standard
In modern web development, there is a pervasive assumption that every interaction must be tracked, aggregated, and monetized. This violates the core tenet of stable operations: collect only what you need to execute the task. At Generic Service, we apply infrastructure discipline to your personal information. If a piece of data does not directly serve the delivery of our services or the operational health of this site, we don't collect it. We have stripped out third-party trackers, marketing cookies, and invasive analytics. What remains is the absolute minimum required to function.
Instrumentation
Our telemetry is limited to basic operational health and direct communication. We have no interest in your browsing habits outside of this interaction.
When you submit a contact form or request a health check, we securely store your name, email, and inquiry details to facilitate the engagement.
We use edge analytics (Vercel) for traffic and DDoS mitigation, which are strictly cookieless. We cannot tie this baseline data back to you.
Beyond a single session cookie for dashboard authentication, we use Google Analytics to measure site performance. These tracking cookies are disabled by default and only activate if you explicitly click "Accept" in our consent banner.
How your information is handled from acquisition to deletion.
Form submissions are routed exclusively via encrypted channels to our isolated PSA database.
All client data lives in a segregated environment physically and logically separated from this public-facing site.
We hold communication records only as long as an engagement is active, plus legal compliance periods.
You have the right to request immediate deletion of your records via email at any time. We execute these requests destructively.
Discovery
Transparency is non-negotiable. If you need clarity on your data, you don't need a lawyer—you just need to ask.
If you have a specific privacy concern that is not addressed by this runbook, open a ticket with us.